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What It Felt Like to Talk About SEQ at Zoom

“At the time, we didn’t have a shared definition of what ‘good’ looked like—especially one that could work across 18+ products and teams.

So we added just one question to our usability tests:
‘Overall, how easy or difficult was this task to complete?’

That small change didn’t just give us data—it gave us a shared language.

It turned design quality from something subjective into something visible.” … Continue readingWhat It Felt Like to Talk About SEQ at Zoom

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