Back on Stage: Reflections from The Outlook 2025
Yesterday, I had the chance to get back on stage — properly, after quite a while — at The Outlook 2025 conference in Melbourne. The last time I spoke on
Tag: Design leadership
Finding a voice from the shadows
I’ve Always Preferred the Shadow I’ve always gravitated toward the shadow role. I love watching people succeed—especially when I’ve coached them, challenged them, or quietly cleared the path. I’ve never
What It Felt Like to Talk About SEQ at Zoom
“At the time, we didn’t have a shared definition of what ‘good’ looked like—especially one that could work across 18+ products and teams.
So we added just one question to our usability tests:
‘Overall, how easy or difficult was this task to complete?’
That small change didn’t just give us data—it gave us a shared language.
It turned design quality from something subjective into something visible.” …